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Medical providers

Healix is always looking for new private practitioners and clinics to be able to offer to our members and clients. Partner with us today and you’ll enjoy the refreshing change of pace that comes from working with a trusted healthcare administrator.

We’re a solution-based business, challenging convention and simplifying the process for medical claims. For you, this means shorter lead times between the delivery of your service and getting paid, as well as less red tape to negotiate.

Let’s work together to provide an exceptional service for UK patients

Healix administers and manages medical claims for UK corporate healthcare schemes, UK medical insurers, overseas visitors on behalf of international medical insurers, and assistance companies.

We set the bar high to provide a first-class service to our clients and our healthcare provider partners, one that’s unrivalled in the UK health market.

FAQs

If you’d like to join thousands of your colleagues and become one of our trusted medical providers, get in touch today. Take a look at these frequently asked questions to help you get a better understanding of how our medical provider partnerships work.Have something specific to ask? We’re on hand to answer your questions, big and small. Contact Healix today.

What should I do after I’m accepted as a partner?

We ask all healthcare professionals and practitioners to register through The Private Practice Register, an online registration system powered by Healthcode, to ensure your details within our network are accurate and up to date. This will keep things simple for everyone and allow us to handle your invoices and queries more efficiently, saving time and money for your practice and our business.

If you are a clinic or a facility you will need to complete a registration form and return it to us for review.

Contact us for more information

When you log in to The Private Practice Register for the first time, you will be asked to provide details, including:

  • Your regulatory body number.
  • Where you practice.
  • Your specialty.
  • Correspondence address.
  • Contact details.
  • Practice hours.

Once you have completed your registration, we will process your request and you will be notified once the review is complete.

Please note, we are currently not registering therapists onto our system unless you are actively treating or will soon be treating a Healix member.

Individual practitioners will also need to confirm whether or not you adhere to our Schedule of Fees. If you do not agree to our fees, Healix will settle payments up to our reasonable and customary rates, and any remaining shortfall should be requested from the patient directly.

If you are already a recognised healthcare professional within our network, your profile will remain active on our system. If you need to update any information or personal details, you will need to do this via The Private Practice Register.

How much will you reimburse for procedures?

For healthcare professionals, Healix operates via a schedule of procedures and fees which contains codes and professional fees for procedures based on work undertaken by the Clinical Coding and Schedule Development group (CCSD).Healix Health Services fee scheduleOur fees are set individually and are constantly reviewed and updated, so check the schedule regularly to take into account any changes.Bear in mind that the inclusion of a code in our fee schedule does not necessarily mean that it’s eligible for cover. Therefore it’s a good idea to remind your patients to contact Healix in advance of undertaking any treatment to seek pre-authorisation.

Where should I send my invoices?

To give you more control over how you’re reimbursed, we use electronic billing to streamline invoicing. How it works is simple: when you create an account on The Private Practice Register, you’ll receive access to the ePractice biller provided by Healthcode. You’ll then be able to submit your invoice electronically via Healthcode’s easy-to-use online portal. For help with this, you can email Healthcode directly.We are also still able to accept paper invoices. Please email these to: hhsinvoices@healix.com.

What information should I include on the invoice?

The treatment that you are providing must have been pre-authorised by Healix. It’s vital that full treatment details are included on the invoice to avoid any delays with you being paid.Here’s a checklist of what you should include:
  • Provider name and address.
  • Member name.
  • Member date of birth.
  • Invoice number.
  • Invoice date.
  • Treatment type and CCSD codes.
  • Authorisation number.
  • Claim number.
  • Policy/member number.
  • Number of units.
  • Treatment date.
  • Discharge date.
  • Treatment cost.

Who is Healthcode?

Healthcode is the UK’s trusted provider of secure online billing to the private health market. They process £2.5 billion each year for virtually every private UK hospital and medical administrator and insurer.

Who should I contact?

To find out more about electronic billing and The Private Practice Register, please contact Healthcode between 8am to 6pm, Monday to Friday on 01784 263150, or email custserv@healthcode.co.uk.For invoice-related queries, please contact hhsinvoices@healix.com or 020 3376 3907.Contact the Healix Health Services Provider Helpline on 020 3376 3905 to discuss any provider queries.For queries about your registration or to discuss your tariff if you are a clinic or facility, please contact UKProviderNetworkTeam@healix.com.To change your bank details please download this form and email it to hhsbankdetails@healix.com.

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If you have a query about Healix Health Services or would like to know more about our flexible healthcare solutions, leave a message for our team of experts below.

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Get in touch today to discuss your healthcare priorities.